Welcome to the Pickup & Delivery Resource Center

Program Champion Training Course

Pickup & Delivery Best Practices, Tools for Success, System Overview (logging in, navigation, support/help tools), Managing your PDL Platform (Trips, Users, Drivers, and Messaging), Loaner Integration Overview, Customer Surveys/Feedback, and Dashboard Reporting. 

Dealer User Training Course

System Overview (logging in, navigation, support/help tools), How to Book and Manage Trips (Pickup & Delivery, OnDemand Experiences, and Driver Return), Messaging, Loaner Integration, DriverQ App Overview.

Driver User Training Course

DriverQ App Navigation, Offers and Trips, Completing Trips with and without Loaners. All Drivers must have access to an iPhone or Android and should install the “DriverQ” App on their device.

Need Assistance? 
Call us at 866.337.9390, Option 1

We are excited for your participation in one of Ford's key offerings. 98% of your customers prefer to use Pickup & Delivery. The experience has proven to drive more revenue, retention and customer satisfaction. 

Pickup & Delivery Made Easy